Relationship Between Dimensions Of Service Quality And...

Industry Project Proposal What is the relationship between Dimensions of Service Quality and Customer Satisfaction in regards to The Langham Hotel, Auckland? Submitted To: Academic Supervisor Dr. Indrapriya Kulratne Foad Morzourghi Submitted By: Tariq Tanveer Mudh 100002023 Table of Contents 1. Introduction and Background 3 1.1 Introduction 3 1.2 Background: 3 2. Research Question and Objectives: 4 2.1 Research Question: 4 2.2 Research Objectives: 4 3. Literature Review: 4 3.1 Service Quality: 4 3.2 Customer Satisfaction: 5 3.3 Relationship between Service Quality and Customer Satisfaction: 5 4. Research Methodology: 7 4.1 Secondary Source of Data: 7 4.2 Assumption: 7 4.3 Ethical Consideration: 8 4.4 Strength and Weakness of the research methodology: 8 5. Project Management: 9 5.1 Resources Required: 10 6. References: 11 1. Introduction and Background 1.1 Introduction The Langham Hotel is situated in the heart of vibrant location of Auckland City on the Symond Street. The Langham Hotel, Auckland has opened in the year 2005 by its parent company â€Å"Langham Hotel International†. Its presence is not only in New Zealand but also in cross countries (The Langham Hotel, Auckland, 2015). The Langham Hotel is currently operating in 4 continents with over 5000 rooms effectively manage by the â€Å"Langham Hotels International† (The Langham Hotel, Auckland, 2015). The Langham Hotel is a 5 star luxury property in the Auckland. In terms of dining facilities, The Langham,Show MoreRelatedKfc Service Quality925 Words   |  4 PagesLITERATURE REVIEW SERVICE QUALITY AND CUSTOMER SATISFACTION IN KFC CHAINSTORES The purpose of this study is investigating the service quality of KFC chain stores and how the service quality affect customer satisfaction based on the theory of â€Å"service quality† and â€Å"customer satisfaction† and the Customer satisfaction survey in website: talktokfc.com. 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